aD (simplypeachy) wrote in ukcycling,
aD
simplypeachy
ukcycling

Wiggle customer service black hole?

Has anyone noticed that Wiggle's customer service seems to have turned into a black hole in the last few weeks? I've got two outstanding tickets which have no replies - only auto-replies saying they'll be replied to in 12-16 hours.

They confirmed receipt of a returned item but the return order is stuck at "Awaiting stock" when there's been stock of the item every day.

Wiggle's customer service has been a point of very high praise for donkeys years in my experience...what a shame :-\

(btw - I did check my junk folder - there are also no email replies listed on my Wiggle account)
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